Terms and Conditions
Welcome to Joy Travel and Tours. These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
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Booking and Payment:
- By booking a tour or service with Joy Travel and Tours, you agree to abide by our booking and payment policies.
- A deposit may be required at the time of booking, with the full payment due by a specified date prior to the start of the tour.
- We accept payment via various methods, including credit/debit cards, bank transfers, and other secure payment platforms.
- Prices listed on our website are subject to change without notice. However, once a booking is confirmed and payment is received, the price is guaranteed unless otherwise stated.
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Cancellation and Refund:
- Cancellation policies vary depending on the type of tour or service booked. Please refer to the specific tour details for cancellation terms.
- In the event of cancellation by the customer, refunds may be subject to cancellation fees or non-refundable deposits. Refund amounts will be determined based on the time of cancellation and the policies of our partners, including hotels, airlines, and other service providers.
- Joy Travel and Tours reserves the right to cancel or modify tours due to unforeseen circumstances, including but not limited to natural disasters, political unrest, or insufficient bookings. In such cases, we will offer alternative arrangements or a full refund, as appropriate.
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Travel Insurance:
- We strongly recommend that all customers purchase comprehensive travel insurance to protect against unforeseen events, including trip cancellation, medical emergencies, and loss of personal belongings.
- Joy Travel and Tours is not responsible for any expenses incurred due to delays, cancellations, or other disruptions beyond our control.
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Travel Documents and Requirements:
- It is the responsibility of the customer to ensure that they possess valid passports, visas, and any other required travel documents for the duration of their trip.
- Joy Travel and Tours will provide assistance and guidance regarding visa requirements and other travel documentation upon request, but we are not liable for any consequences resulting from incomplete or inaccurate information provided by the customer.
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Liability:
- While we make every effort to ensure the safety and enjoyment of our customers, travel inherently involves some level of risk. Joy Travel and Tours shall not be liable for any personal injury, property damage, loss, or inconvenience incurred during the course of a tour or service.
- Customers participate in tours and activities at their own risk and are responsible for following all safety guidelines and instructions provided by our guides and partners.
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Privacy Policy:
- Joy Travel and Tours respects your privacy and is committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your data.
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Governing Law:
- These Terms and Conditions shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising out of or relating to these Terms and Conditions shall be resolved exclusively by the courts of Nepal.
By using our website and booking our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us for clarification.